Experience & Activities

SUSAN brings with her a wealth of over 25 years of experience from various local conglomerates, multinational and international industries such as manufacturing, banking, property development and advertising.  In her last role as the Director of People Development, Susan has valuable hands-on knowledge in building human resources infrastructures as well as expertise in directing HR functions such as recruitment, compensation & benefits, employee & industrial relations and training.  Susan also plays a key role in providing human resource consultancy service to assist SME businesses in establishing, managing and aligning HR with business strategies.

Working and partnering with senior management teams and across all levels of staff, where her contributions are highly visible, Susan has contributed to the success of managing change and transition during the merger exercise with one of the largest local banks in Malaysia.

As an ICF (International Coach Federation) Professional Certified Coach and Certified Professional Coach, Susan who has clocked in over a thousand hours, embarks on a journey to enrich, share and exchange experiences with individuals to gain self-clarity, self-awareness and improve their personal resilience; towards managing and advancing in their personal & professional objectives.  She actively coaches and inspires individuals to bridge performance gaps, enhance leadership competencies & capabilities and groom executives/managers to the next higher level.  

With her high skilled forte in people management, Susan had represented Malaysia as a Senior Consultant with a global outplacement/consultancy firm and coached individuals who had experienced job loss.  She is also a mentor coach to coach-certification students, guiding and supporting them to be global coaches.  Susan is the Immediate Past President and Honorary Member of the Malaysian Association of Certified Coaches.  As a Coach-Facilitator as well as Certified Professional Trainer for the Ministry of Tourism, she has also imparted her experiential learning to participants from industries such as education, hospitality, retail, travel, food & beverage, with great ‘take-home’ value.  

Susan’s life mission and passion is to enrich, share and exchange experiences with individuals who aspire to make positive changes and achieve greatness in their personal and professional life.  With her humility and passion in people, Susan is a natural leader and role model in forging teamwork, partnership and inspiring people with ease.  Her coaching specialties: Executive Growth, Leadership Development, Career Transition and Organizational Capabilities.  Besides Malaysia, she has imparted her experiences across countries like Indonesia, Thailand, Vietnam, Hong Kong, Shanghai and Philippines.